Water billing options

Whitsunday Regional Council is giving ratepayers who own residential, residential flats and multi self-contained residential units the opportunity to choose their preferred water billing option. Currently, all users in the Whitsunday Regional are on the Two-Part Tariff system however the option to move to the Allocation Tariff has been introduced. The options offered to water users are as follows:

Two-Part Tariff
Water charges based on all water used (Two-Part Tariff). The basis of the water charged includes:

-an annual charge for all connections to the system (known as the access charge); and

-a charge for each kilolitre of water consumed


Allocation Tariff
Water charges based on all water used (allocation Tariff). The basis of the water charge includes:

- an annual charge for all connections to the system (access charge) including an allocation of water set by Council each year; and

-a charge for each kilolitre of water consumed above the limit set by Council. This is commonly referred to as the excess charge

- for community title properties - the Body Corporate will need to apply for water allocation unless sub-meters are installed. 

How do I know if I should move to the allocation tariff?

Water Tariff Calculator 
Use the water tariff calculator below to see how much you will pay on each water billing system.
 
Visit a Customer Service Centre or Library

Visit one of the Whitsunday Regional Council's Customer Service Centres or Libraries with your previous water notice and our friendly staff will assist you to find out how much you will pay on each water billing system based on the water usage on the notice you provide.

What if I don't have an old water notice?
The Whitsunday Regional Council website has a water usage calculator. Answer the questions to get an estimation on your current water usage and then follow one of the previous steps.
 
WATER TARIFF CHOICE FORM
To change to the Allocation Tariff, please complete the Water Tariff Choice form. Only available during March annually.
  
Sign the Water Tariff Choice form which you received in the mail and return to Whitsunday Regional Council during the notice period. (The Water Tariff Choice form is also available here and Customer Service Centres.)

January 2017
Residential Ratepayers will receive a consumption bill under the existing two-part tariff for the period July to December 2016.

January 2017
Ratepayers will receive their half yearly Rates Notice which will include the new allocation access charge of $425 for the January to June 2017 allocation of 350kl.

July 2017
If a ratepayer on the new Allocation Tariff has used more then 350kl from January to June 2017, they will receive an excess charge notice (charged at $2.50 per kl.)

July/August 2017
Ratepayers will receive their half yearly Rates Notice with half the annual access charge for 700kl.

Will there be further opportunities to CHOOSE MY WATER TARIFF if I miss the NOTICE period?

There will be an additional period for three weeks in March 2017. This period will be available for:

1. Ratepayers who are currently on the two-part tariff;
2. Ratepayers who have recently purchased properties; or
3. Ratepayers with newly created assessments.

This period will be open each year in March and will be applied to the following rating year from 1 July to 30 June.

Is there an option to opt-out if I change my mind?

If you choose to change from the existing Two-Part Tariff to the new Allocation Tariff, you cannot change again until March each year.

A form will be made available on the WRC website closer to the period. 

If you choose to remain on the Two-Part Tariff

If you choose to remain on the existing Two-Part Tariff, please disregard the above information. Your water bill will be issued as per normal.

Monitoring your water usage

Ratepayers are encouraged to check their meter regularly to avoid undetected water loss.

Council recommends that ratepayers turn off the water service, at the meter, for periods when the property is unoccupied.

Water Tariff Calculator
  1. Enter annual water usage here:  
      Kilolitres    

    Please refer to your half yearly water notice - double the water usage shown on this notice to get your estimated annual consumption.


    Allocation Tariff

    Access Charge
    Excess Charge
    Allocation
    Two Part Tariff

    Access Charge
    1st Tier Charge
    2nd Tier Charge

    The charge for your usage for each system will be:

    Allocation Tariff
    Access Charge
    Excess Charge
     
    Total Annual Charge
    Two Part Tariff
    Access Charge
    1st Tier Charge
    2nd Tier Charge
    Total Annual Charge
Website_Water
  1. P  07 4945 0200
    Email  info@whitsundayrc.qld.gov.au

    CUSTOMER SERVICE CENTRES
    67 Herbert Street, Bowen
    Cnr. Stanley and Conway Streets, Collinsville
    52 Main Street, Proserpine
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