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Frequently Asked Questions

Frequently asked questions and answers.

About Council

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1. Who is the Mayor?
2. How often are there Council meetings?
3. How do I get a copy of the agenda/minutes to the Council meeting?
4. Where do I find the Council’s fees and charges?
5. Who I address my letter to?
6. How do I make an appointment with the Mayor or a Councillor?

Access to Information

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1. What is the right to information?
2. How do I make a right to information or privacy application?
3. How do I access information?
4. How much will it cost?
5. What is a document under right to information?
6. Can I see all documents?
7. What is information privacy?

Camping

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1. Is there free camping available in the area?
2. Do you need a permit?
3. Is there fresh water/toilet facilities?
4. What towns are RV friendly?
5. Are there any RV dump sites?

Careers - eRecruit

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1. What is eRecruitment?
2. What are the benefits of eRecruitment?
3. How do I register for job alerts?
4. How often will the job alerts be sent?
5. What if I don't have an alert set up?
6. Can I send my resume in so that you have it for when something suitable comes along?
7. What do I do if I need help?
8. How do I find out more about a position I am interested in?
9. Can I submit a hard copy application?
10. How will I know if my application has been received?
11. I don't have an email address - what should I do?
12. I don't have access to a computer - where can I submit my application?
13. Who will see my application or registration of interest? Is it confidential?
14. I can see a closing date on the job advertisement but what is the closing time?
15. How do I attached documents to my resume (e.g. education certficate)?
16. I am halfway through my application but need to go out. What do I do? I don't really want to enter everything again.
17. I have applied for a job but now I realise I didn't add one of my certificates. What can I do?
18. I have changed my mind about applying for a job. How do I delete my application?
19. I no longer wish to use the Whitsunday Regional Council eRecruitment system. What do I do?
20. How will I know if I am selected for an interview?
21. I can't get past the screen I'm on - what do I do?
22. My computer skills are limited and I need some assistance to apply via eRecruitment. Who can help me?
23. Will you tell me if I am not successful?
24. How do I get help if the system isn't working?
25. Can I submit a late application?

Cemeteries

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1. Where are the cemeteries located?
2. How do I find out where someone is buried/located?
3. How do I make an application for interment?
4. What are the fees and charges for burial or interment?

Citizenship

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1. How do I become an Australian Citizen?
2. How long does the citizenship process take?
3. Do I have to attend a citizenship ceremony to become a citizen?
4. Where can I get an Australian Citizen pack?
5. When and where are citizenship ceremonies held?

Dogs and Cats

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1. Do I have to register my dog/cat?
2. How much does registration cost?
3. How many dogs/cats can I have on my property?
4. The dog next door won’t stop barking, what can I do?
5. My dog has been taken to the pound, how do I get it back?
6. Is there any off-leash areas in the Whitsundays?

Earthquakes

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1. What is the likelihood of an even bigger earthquake occuring at this location? (Reference to the August 2016, 5.8 magnitude earthquake)
2. What magnitude earthquake at this location would potentially generate a tsunami? (Reference to the August 2016, 5.8 magnitude earthquake)
3. If I feel an earthquake, should I immediately head to higher ground?
4. If a Tsunami was generated from this location, how long would it take to hit Bowen or Airlie Beach? (Reference to the August 2016, 5.8 magnitude earthquake)
5. How long are the aftershocks likely to continue for? (Reference to the August 2016, 5.8 magnitude earthquake)
6. How long does it take for Tsunami warnings to be issued after an earthquake?
7. Who receives the Tsunami warnings?
8. If an evacuation is required in the middle of the night, how will I be notified?
9. Will I receive a text message (Emergency Alert) for a Tsunami warning?
10. What protection does the Great Barrier Reef offer the Whitsunday’s against tsunamis?
11. What was the ARI or AEP of the 5.8 magnitude earthquake for the Whitsunday Region?
12. What are the building standards for earthquakes?
13. Do cyclone building standards applied to new structures in Qld help mitigate damage from earthquakes (are there commonalities)?
14. What advice can Geoscience Australia give the residents of the Whitsunday’s regarding earthquakes and the continuing threat and risk to the community?

Employee Benefits

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1. Flexible working hours
2. Salary and wages
3. Vehicles
4. Other employee benefits

Evacuation (Storm Tide)

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1. Will the new maps affect my property insurance?
2. What is a storm surge?
3. What is the difference between a storm surge and storm tide?
4. How are decisions made to evacuate and who makes the decisions?
5. What storm tide monitoring sites are located in the Whitsunday Region?
6. What is a Storm Tide Warning Location?
7. What information does the Bureau of Meteorology provide the Whitsunday Disaster Management Group?
8. Who is at risk from storm tide inundation in the Whitsundays?
9. What are the key improvements of the new maps?
10. Why is my property now in an Evacuation Zone but it was never in a storm surge inundation zone?
11. What if my property is located in an Evacuation Zone (Storm Tide)?
12. What is the difference between voluntary and directed evacuations?
13. What is the likelihood of being evacuated for a cyclone storm tide?
14. What if I am in the White Zone, will I ever need to evacuate?
15. Should I evacuate for a Category 5 cyclone?
16. What effect is climate change going to have on cyclones and storm tide?
17. How can I get my Evacuation Zone (Storm Tide) colour changed?
18. Can the Evacuation Zone (Storm Tide) be used in the event of a Tsunami?
19. Why do we need new Evacuation Zones (Storm Tide) Maps?
20. How were the new colours decided?

Heart of the Reef Transit Terminal

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1. Can I get public transport to or from here?
2. Does this terminal have bus parking for charters or tours?

Library

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1. Who can get a library card?
2. What are the opening hours?
3. Can I renew my loans online?

Other aerodromes

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1. Where do I find information about Bowen Aerodrome?
2. Where do I find information about Collinsville Aerodrome?
3. Where do I find information about Mount Coolon Aerodrome?

Planning and Development

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1. How do I track my development application?
2. How does the building approval process work?
3. How do I contact a planner?
4. Is my property allowed to have a house built on it?
5. Is my property in a flood zone?
6. Do I need a pool fence?
7. How do I start the process of subdivision of land?

Rates

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1. What are rates and annual charges?
2. Why do I pay rates and annual charges?
3. How do I pay my rates?
4. When are my rates due?
5. What if I am having difficulty paying my rates?
6. What happens if my payment is late?
7. Can I get a discount if I am a pensioner?
8. What is an ‘owner occupier’?
9. Can I receive my rates invoice by email?
10. What if I change my address?

Recycling and Waste

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1. Do we have an option of recycling?
2. What are the opening hours of waste facilities?

Roads and Drainage

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1. How do I request road maintenance or report a traffic incident in my area?
2. What do I do if a street light is not working or damaged?
3. In what circumstances do I need to request the use of a Council road?
4. How do I find out about road closures?
5. Do I need permission to install a driveway to my property?
6. Who is responsible for the maintenance of the driveway and nature strip area?
7. What do I do if a tree has fallen on a road?
8. How do I find out what my rural address number is or request a replacement post?
9. How do I lodge a request for a road to be graded?
10. How do I report a road dust issue?
11. Who is responsible for the maintenance and replacement of rural property numbering?

Sewer

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1. How do I report a sewer overflow or problem?
2. What can I put in the sewer?
3. What can I plant near sewer pipes?
4. What happens after sewage is treated?
5. What is involved in disinfection?
6. What do I do if I come into contact with raw sewage?
7. What do I do if my property is damaged because of the sewage overflow?
8. How do I apply for a new sewer service connection?
9. How do I apply to disconnect an existing sewer service?
10. How do I apply for restoration or reconnection of an existing sewer service?

Shute Harbour Transit Terminal

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1. Is there car parking available at this facility?
2. How much does car parking cost?
3. Where is the terminal located?

Water

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1. What are the current water restrictions in Airlie Beach, Cannonvale, Jubilee Pocket, Shute Harbour, Proserpine and surrounds?
2. What are the current water restrictions in Bowen and Collinsville?
3. I have discoloured water, what can be done?
4. Is chlorine safe?
5. How much fluoride is added to my water?
6. How am I charged for water?
7. Where can I find my water meter?
8. Who owns the water meter?
9. I think my water meter is faulty or damaged, what should I do?
10. Why has my water meter been replaced?
11. How often do you read my water meter?
12. There’s water in the meter pit. Is there something wrong with it?
13. How do I apply for a different sized water meter or to relocate my meter?
14. How do I organise a commercial relocation of a meter?
15. How do I organise a residential relocation of a meter?
16. What is a special water meter read and how do I request one?
17. What is recycled water?
18. Does council recycle water?
19. Can I use greywater (water from showers and laundries etc) to water my yard?
20. Why can’t untreated water be used?
21. My property is damaged because of a burst water main, who should I contact?

Whitsunday Coast Airport

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1. How do I check arrival and departure times of flights
2. My luggage is missing, who do I contact?
3. What airlines fly into this airport?
4. Where is the airport located?
5. What type of parking is available?
  1. P  07 4945 0200
    Email  info@whitsundayrc.qld.gov.au

    CUSTOMER SERVICE CENTRES
    67 Herbert Street, Bowen
    Cnr. Stanley and Conway Streets, Collinsville
    83-85 Main Street, Proserpine
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