Customer Service Charter

Our Customer Service Promise

Whitsunday Regional Council is committed towards providing quality service and effective communication.

We will deliver consistent Customer Service with integrity, accountability and common sense.

Our service offer will align with our Council’s values to ensure that interacting with Council is a positive experience.

We will promote a ‘Customer Centric Culture’ throughout the organisation through training and continuous improvement.

We will monitor and evaluate our service to ensure the standards set out in this charter, to develop and build relationships and partnerships within our community.

Our customers are all of those interact with Council whether they are residents, ratepayers, business operators, visitors, contractors, Councillors and employees.

To download a copy of Council's Customer Service Charter, please click here.


If you would like to provide feedback on our customer service, a short online survey is available here or you can complete in person at any of our Customer Service counters.

Your answers will assist us to continue providing a positive experience at the front counter and over the phone.

Our Customer Service Centres

Bowen - 67 Herbert Street
Cannonvale - Shop 23 Whitsunday Plaza
Collinsville - Cnr. Stanley and Conway Streets

Proserpine - 83 - 85 Main Street 

Collinsville Library Council Office
Proserpine Council Office
Bowen Council Office
  1. P  1300 WRC QLD (1300 972 753)

    67 Herbert Street, Bowen
    Shop 23 Whitsunday Plaza, Cannonvale
    Cnr. Stanley and Conway Streets, Collinsville
    83 - 85 Main Street, Proserpine
  1. LINKS

    My Dashboard   |   Privacy   |   Disclaimer   |   Accessibility   |   Site Map   |   Right to Information

    Powered by CivicPlus from Redman Solutions

    © Copyright Whitsunday Council 2014