Our Customer Service Promise

Whitsunday Regional Council is committed towards providing quality service and effective communication.

We will deliver consistent Customer Service with integrity, accountability and common sense.

Our service offer will align with our Council’s values to ensure that interacting with Council is a positive experience.

We will promote a ‘Customer Centric Culture’ throughout the organisation through training and continuous improvement.

We will monitor and evaluate our service to ensure the standards set out in this charter, to develop and build relationships and partnerships within our community.

Our customers are all of those interact with Council whether they are residents, ratepayers, business operators, visitors, contractors, Councillors and employees.

To download a copy of Council's Customer Service Charter, please click here.