▼

About Council

Show All Answers

1. Who is the Mayor?

Andrew Willcox - visit this page for more information Councillors

2. How often are there Council meetings?

Council holds Ordinary Meetings on the second and fourth Wednesday of each month.
All meetings are open to the public, however Council may choose to close the meeting to discuss a confidential issue under Section 72 (1) (c), (e), (f), (g) and (h) of the Local Government (Operations) Regulation 2010. For a schedule of meeting dates and locations visit Council Meetings

3. How do I get a copy of the agenda/minutes to the Council meeting?

Agendas and Minutes for Whitsunday Regional Council meetings are available from Council's website. Previous resolutions from the Bowen and Whitsunday Shire Councils, can be viewed by contacting one of the Customer Service Centres and arranging a viewing of the hard copy. Under the Local Government Act 2009, it is possible to inspect the official copy of the Minutes under the supervision of a Council employee. A fee is applicable for copying material.
View Agendas and Minutes

4. Where do I find the Council’s fees and charges?

Council's fees and charges can be downloaded here Fees and Charges

5. Who I address my letter to?

All correspondence should be addressed to the Chief Executive Officer, PO Box 104, Proserpine QLD 4800.

6. How do I make an appointment with the Mayor or a Councillor?

Contact one of the Council's Customer Service Centres in Bowen on 4761 3600, Proserpine on 49450200 or Collinsville on 4785 5366 and you will be directed to a staff member who can make a booking for you.

▼

Access to Information

Show All Answers

1. What is the right to information?

Through the Right to information Act, the Queensland Government's approach is to ensure that the community is provided with greater access to information held by government agencies – unless on balance it is contrary to the public interest to provide that information. For more information

2. How do I make a right to information or privacy application?

Go to the link to the Right to Information and Information Privacy website (RTI Queensland Government) and download an application form. Fees and charges may apply.
Link to State Government website

3. How do I access information?

Once you have submitted your Access Application form and associated applicable fees, a Right to Information Officer will acknowledge your application and advise of any further details required, if any.

4. How much will it cost?

There is no application fee to look at documents about your personal information, however, there is a fee for non-personal applications. Charges are set by the Office of the Information Commissioner.

5. What is a document under right to information?

The term "document" includes files, computer printouts, maps, plans, photographs, tape recordings, films or videotapes and other means of storing information, no matter how old or recent.

6. Can I see all documents?

Some documents are exempt under these Acts to protect essential public interests or the personal or business information of others. Sometimes part of a document may not be available if it contains information which is exempt (e.g. name and address of complainant/s).

7. What is information privacy?

The Information Privacy Act 2009 (IP Act 2009) guides how you can access your personal information and advise us about any changes or amendments to your personal information

▼

Camping

Show All Answers

1. Is there free camping available in the area?

Collinsville has a 72 hour RV rest area on Railway Road Collinsville at the southern end of the Collinsville Showgrounds, opposite the Workers' Club. The rest area is for self-sufficient vans and RVs only, no tents are allowed.
Please ask at the Collinsville office of Council (Conway St Collinsville) - (07) 4785 5366 or the Collinsville Information Centre at the Collinsville Community Hub, Garrick St Collinsville (the old hospital) - (07) 4785 5795

2. Do you need a permit?

No permit is required, however, time is limited to 72 hours and there is limited space available.

3. Is there fresh water/toilet facilities?

Whilst there is a sullage dump point and water available at the Collinsville Showgrounds, there are no toilets are on site. The nearby Workers' Club (07) 4785 5452 welcomes visitors - meals, refreshments and limited services available.

4. What towns are RV friendly?

RVs are welcome in approved Caravan Parks and camping grounds throughout the Whitsunday region.

5. Are there any RV dump sites?

There are RV dump points located in many privately owned and operated Caravan Parks. Council has dump points at the following locations:
Proserpine - Anzac Road (adjacent to the Proserpine Tourist Park)
Bowen Showgrounds
Collinsville Showgrounds

▼

Careers - eRecruit

Show All Answers

1. What is eRecruitment?

eRecruitment is a best practice software solution that supports the entire recruitment lifecycle.

2. What are the benefits of eRecruitment?

Many of the benefits of eRecruitment will be seen internally, including faster processing times, immediate access to applications, reduced risk of error, improved security of personal information, and the ability to manage processes online reducing our environmental footprint.

There are also significant benefits for applicants:

- You will have the ability to apply online 24 hours a day, 365 days a year using a range of electronic and mobile devices
- You will be able to login and see all the jobs you've applied for
- You will be able to set up alerts to notify you when jobs you are interested in are advertised
- There may not be a specific vacancy when you initially login but you will be able to register for 'job alerts'.

3. How do I register for job alerts?

When you go to eRecruitment, you will see the words 'Sign up' under the Whitsunday Regional Council banner. Double click on these words and the 'Registration' page will open. Enter the required data in the fields. All fields marked with a red asterisk must be completed. Click on 'Create account'.

You will receive an email from no-reply@mercury.com.au asking you to activate your account. Click on this link. A page will open titled 'Account activation'. Go to the heading 'Email alerts' and choose the job types that you would like to know about if a job becomes vacant. Click on 'Continue'.

4. How often will the job alerts be sent?

As soon as a job that relates to one of your preferred job categories is advertised an email will be sent to you. The email will contain a link that will take you directly to the job vacancy so that you can apply if you wish to.

Simply click on the 'Apply now' button at the bottom of the page and follow the instructions. All fields marked with a red asterisk must be completed.

5. What if I don't have an alert set up?

If you don't have an alert set up, it's simply a matter of finding a suitable job and following the link in order to apply. This will open an application process for you to complete and submit online.

6. Can I send my resume in so that you have it for when something suitable comes along?

By registering for a 'Job alert' you will know when a suitable vacancy is being advertised. Whitsunday Regional Council does not consider applications that are not received via the eRecruitment system.

Whitsunday Regional Council also has an 'Expression of Interest - Working at the Whitsunday Regional Council' job advert for casual or temporary positions that may become available that are not advertised. Click on 'Search jobs' on the top left side of the site to search for the advert and click 'Apply now'.

7. What do I do if I need help?

There is a Job Applicant Guide available to assist you with the application process. If you require further assistance after reading through our Frequently Asked Questions, please call the Whitsunday Regional Council Contact Centre on 07 4945 0200 between the hours of 8:00am and 5:00pm (Eastern Standard Time).

If you require assistance after hours, please send an email to recruitment@whitsundayrc.qld.gov.au and our first available representative will respond within 2 business days. Please include your contact details, reference number of the position and a full description of your query.

8. How do I find out more about a position I am interested in?

Each job advertisement includes contact details for the Recruitment Coordinator.

The Recruitment Coordinator will endeavour to answer all of your questions however if your questions are technical specific we may need to contact the Hiring Manager of the position for more information.

If this is the case please email your questions to recruitment@whitsundayrc.qld.gov.au and the Recruitment Coordinator will contact the Hiring Manager for more information.

9. Can I submit a hard copy application?

Whitsunday Regional Council no longer accepts applications that are not submitted via the eRecruitment system.

10. How will I know if my application has been received?

You will receive an automated email on receipt of your application or registration of interest.

11. I don't have an email address - what should I do?

To sign up and register for WRC Jobs and email alerts you will need a secure email address. Free email accounts are available to the public including gmail, Hotmail or yahoo or search for one of your choice. You will need to establish your new email account before you can register in eRecruit.

12. I don't have access to a computer - where can I submit my application?

Whitsunday Regional Council Libraries have public access computers with internet access and staff trained in how to use eRecruitment, who will be happy to assist you. It is advisable to book in advance to avoid disappointment if all facilities are fully utilised. Please check the opening times of our Libraries via the following link - Library Opening Hours

13. Who will see my application or registration of interest? Is it confidential?

Your application or registration will be treated with upmost respect and confidentiality. Initially, the only person(s) to see your details will be members of our recruitment team, the hiring manager and the selection panel members involved in the role(s) you have applied for.

All details entered into the system are confidential and cannot be accessed by unauthorised people.

All Whitsunday Regional Council employees commit to protecting personal information through our Code of Conduct Policy and Information Management and Information Privacy Policy.

14. I can see a closing date on the job advertisement but what is the closing time?

All job advertisements close at midnight (Australia Eastern Daylight Time) on the date indicated.

15. How do I attached documents to my resume (e.g. education certficate)?

Make sure that the file you want to attach is not too big. The file should be less than 2mb. Make sure the file is in an acceptable format. The eRecruitment system accepts Microsoft Word (.doc or .docx) or Adobe Acrobate (PDF) files. The document name should only indicate up to 15 characters and can only contain lettesr (A-Z) and numbers (0-9).

16. I am halfway through my application but need to go out. What do I do? I don't really want to enter everything again.

At any stage of the application after you have entered your address details you will be able to save the information you have entered. Simply click on the 'Save and exit' button. When you are ready to complete your application sign into your account and click on 'My profile'. Click on 'My application history'. This will bring up a screen that shows all the jobs you have applied for and their status. Simply find the one you need to complete (the status will be incomplete), click on 'Go' next to the drop down box containing the word 'Complete' and continue your application.

17. I have applied for a job but now I realise I didn't add one of my certificates. What can I do?

You can update your application any time before the job advertisement closes. Click on 'My profile', then in the left hand navigation click on 'My application history'. In the 'Action' list select 'Update' next to the application you wish to change and then click 'Go'. Your application will be updated. If you gain a Licence or Qualification relevant to the position you have applied for after the position has closed, you will need to call the contact for the position and advise them of any changes to the application.

18. I have changed my mind about applying for a job. How do I delete my application?

Click on 'My profile', then in the left hand navigation click on 'My application history'. In the 'Action' list select 'Withdraw' and then click on 'Go'. You will receive an email confirming that you have withdrawn your application.

19. I no longer wish to use the Whitsunday Regional Council eRecruitment system. What do I do?

Sign into your account and click on 'My profile'. In the left hand navigation click 'Account settings', deselect any email alerts that you have from the list and then click 'Save'. Then click on 'Deactivate account'. You will be automatically signed out and the 'Search vacancies' screen will appear. Should you wish to apply for a job in the future you will need to sign up again as a different user.

20. How will I know if I am selected for an interview?

If you have been successful in being short listed for an interview you will be first contacted via email with a follow up phone call to confirm the method of interview e.g. phone or face to face.

21. I can't get past the screen I'm on - what do I do?

This may be because you have not completed one or more of the mandatory fields, identified by a red asterisk (*). You must provide a response to these questions before you can proceed to next screen.

22. My computer skills are limited and I need some assistance to apply via eRecruitment. Who can help me?

You can ask a friend or family member for help or alternatively all Whitsunday Regional Council Libraries have public access computers with internet and staff trained in how to use eRecruitment who will be happy to assist you. Please check the opening times on our Libraries website - Library Opening Hours

23. Will you tell me if I am not successful?

You will be notified at various milestones in the recruitment process e.g. if you are invited to attend an interview, if you are unsuccessful, if you make I through to the pre-employment check stage or when we would like to make you an offer.

24. How do I get help if the system isn't working?

Click on the ? on the top right hand side of the page and follow the prompts. You will be invited to review our Frequently Asked Questions (FAQ's), phone for support or lodge an email request if the matter is not urgent or occurs outside of office hours.

25. Can I submit a late application?

Once a job has closed it is not possible for an applicant to address the selection criteria on line. Therefore we will no longer be accepting late applications. We recommend that you subscribe to our job alerts, to ensure you receive notification as soon as any new jobs are published, to give you plenty of time to apply before the closing date.

▼

Cemeteries

Show All Answers

1. Where are the cemeteries located?

Bowen Cemetery West Street, Bowen
Proserpine Lawn Cemetery, Crystal Brook Road, Proserpine
Collinsville Cemetery, off Scottsville Road, Collinsville

2. How do I find out where someone is buried/located?

Contact customer service on 1300 972 753

3. How do I make an application for interment?

Your Funeral Director will be in contact with us at the time of death, or you may talk to one of our Customer Contact Consultants 4945 0200

4. What are the fees and charges for burial or interment?

As there are different charges for different areas of the cemeteries. Please contact our Customer Contact to discuss 4945 0200

▼

Citizenship

Show All Answers

1. How do I become an Australian Citizen?

Enquiries and applications for citizenship can be lodged electronically through the
Department of Immigration and Border Protection

2. How long does the citizenship process take?

The time it takes to apply for and be approved for Australian citizenship varies. The Client Service Charter located on the Department of Immigration and Border Protection website provides details on the service standard for processing an application for Australian citizenship.

The final legal step in the journey to become an Australian citizen, for most people is to make a Pledge of Commitment at a citizenship ceremony. Usually, your citizenship ceremony will be held at your local council within six months of your application being approved, although waiting times can vary.

3. Do I have to attend a citizenship ceremony to become a citizen?

You will not become an Australian citizen until you have attended your citizenship ceremony and made the pledge. The decision to approve your application could be reviewed and cancelled if you do not attend a citizenship ceremony within 12 months of your application being approved. If you have an acceptable reason for not attending within that time, an exception may be made.

4. Where can I get an Australian Citizen pack?

Information and forms required to become an Australian Citizen can be obtained at Department of Immigration and Border Protection

5. When and where are citizenship ceremonies held?

Citizenship ceremonies take place at intervals throughout the year and are held at Whitsunday Regional Council meetings across the region. There is special focus placed on Australia Day when Council holds citizenship ceremonies across the region, many people choose to wait until January 26th each year to make their citizenship pledge on Australia Day. Once your application for citizenship has been approved by the Department of Immigration and Citizenship, they will notify you of the nominated date and location of your ceremony. Family and friends are welcome to attend the ceremony.

▼

Dogs and Cats

Show All Answers

1. Do I have to register my dog/cat?

Your dog/cat must be registered from three months of age. When purchasing a new dog/cat, that is already three months of age, or moving to the area, you have two weeks to register your pet with Council. More info

2. How much does registration cost?

Please refer to Council's fees and charges or the webpage relating to Dog & Cat Registration. More info

3. How many dogs/cats can I have on my property?

You can have a maximum of two dogs or two cats on your property (or a combination of both), anything more than that you require a multiple animal licence. More info

4. The dog next door won’t stop barking, what can I do?

Contact Council and request a diary to record the date, time and duration of barking on 4945 0200. You are required to keep a diary for three months.

5. My dog has been taken to the pound, how do I get it back?

You will be required to pay a release fee as well as a fee for sustenance, and registration, if required. Once you have confirmed a collection date & time with Council you will need to take a copy of the receipt to the pound.

6. Is there any off-leash areas in the Whitsundays?

Please refer to the dog off-leash map. More info

▼

Earthquakes

Show All Answers

1. What is the likelihood of an even bigger earthquake occuring at this location? (Reference to the August 2016, 5.8 magnitude earthquake)

Geoscience Australia develops the National Seismic Hazard Assessment to support the update of the earthquake loading standard in the building code. Based on the last assessment, we expect that a magnitude 5.5 to occur, on average, every 2000 years. A larger magnitude 6.5 would be expected to occur, on average, every 15,000 years. These assessments are informed by what has happened in the past. Now that a magnitude 5.8 has occurred, we expect there is approximately a one per cent chance of a magnitude 6.0-6.5 earthquake occurring in the next two years.

2. What magnitude earthquake at this location would potentially generate a tsunami? (Reference to the August 2016, 5.8 magnitude earthquake)

Geoscience Australia has not modelled tsunami from near offshore earthquake sources as part of the national offshore tsunami hazard assessment. However, we would expect that a very shallow earthquake of at least magnitude 6.5 and probably magnitude 7.0 would be required to generate a tsunami that would be observed at the coast.

3. If I feel an earthquake, should I immediately head to higher ground?

If you experience strong shaking for more than 30 seconds, get off the beach. If the strong shaking lasts longer than 60 seconds, go to higher ground.

4. If a Tsunami was generated from this location, how long would it take to hit Bowen or Airlie Beach? (Reference to the August 2016, 5.8 magnitude earthquake)

Tsunami travel time is influenced by the depth of the ocean between the earthquake source and the shore. As the earthquake occurred about 60kms offshore, we would expect that if a tsunami was generated, it would take around 30 minutes to arrive at the beach.

5. How long are the aftershocks likely to continue for? (Reference to the August 2016, 5.8 magnitude earthquake)

Aftershocks of magnitude 3.5 and above would normally have died off within one to two weeks after the event, though there remains a chance of up to a month or two. The number of aftershocks decays rapidly after the event and we would see the number of aftershocks halving every few days to a week. This sequence appears to be following this typical pattern.

6. How long does it take for Tsunami warnings to be issued after an earthquake?

Tsunami No Threat or Tsunami Watch are issued within 30 mins of an earthquake (generally between 10 – 20 mins).

7. Who receives the Tsunami warnings?

Tsunami warnings are displayed on the Bureau of Meteorology website. Warnings and No Threat Bulletins are also sent directly to State and Local Government disaster management authorities.

8. If an evacuation is required in the middle of the night, how will I be notified?

Notification of Tsunami warnings could be through a range of mediums such as Television, Radio, E-mail, Internet, Social Media, loud speakers, door knocking from Emergency services e.t.c. and if time allows, the telephone ‘Emergency Alert’ system will likely be activated in the event of a Tsunami Warning which sends texts and phone voice messages to mobiles and landlines in selected warning areas. For further information about Emergency Alerts visit: www.emergencyalert.gov.au http://www.emergencyalert.gov.au/

9. Will I receive a text message (Emergency Alert) for a Tsunami warning?

There is no guarantee that you will receive an Emergency Alert message for a number of reasons and circumstances. Emergency Alert is one of many ways emergency services can warn a community of a likely or actual emergency. For further information about Emergency Alerts visit: www.emergencyalert.gov.au http://www.emergencyalert.gov.au/

10. What protection does the Great Barrier Reef offer the Whitsunday’s against tsunamis?

Research conducted following the Solomon’s Island earthquake in 2007 showed that the Great Barrier Reef significantly weakened the tsunami impact. The modelling showed that the reefs delayed the tsunami arrival time by 5-10 minutes, decreased the amplitude of the first tsunami pulse to half or less, and lengthened the period of the tsunami. See The Effect of the Great Barrier Reef on the Propagation of the 2007 Solomon Islands Tsunami Recorded in Northeastern Australia by Baba, Mleczko, Burbidge, Cummins and Thio (2008) The Effect of the Great Barrier Reef

11. What was the ARI or AEP of the 5.8 magnitude earthquake for the Whitsunday Region?

For the 200 by 200 km area centred on Proserpine, we would expect that a magnitude 5.8 earthquake to occur every few hundred years.

12. What are the building standards for earthquakes?

In 1993 a standard for designing buildings in Australia for earthquake loads was released with national application. As a result, since about 1995 Australian buildings that are subject to engineered design have either been specifically designed for earthquake loads or have severe wind loading as the most demanding loading condition. Residential homes of framed construction (the most common type) are not typically designed for earthquake loads but are constructed to resist wind loads that give them resistance to earthquakes. Modern masonry buildings (including domestic scale) also have earthquake detailing requirements to make them more resistant which include ensuring the building elements are well tied together and that brick ties within cavities do not corrode in coastal regions.

13. Do cyclone building standards applied to new structures in Qld help mitigate damage from earthquakes (are there commonalities)?

Wind design does provide sideways resistance to earthquake loads. Very tall CBD buildings in major capital cities generally are designed for much greater loads due to wind than corresponding loads for earthquake. In Australian cyclonic regions this would be also true of shorter medium to tall buildings and for all building regulation complaint light timber framed residential buildings. The greatest community risk from existing buildings is associated with older unreinforced masonry buildings that do not comply with current building regulations, more so if they are located on soft and deep coastal soils. These are also often vulnerable to wind loading.

14. What advice can Geoscience Australia give the residents of the Whitsunday’s regarding earthquakes and the continuing threat and risk to the community?

Earthquakes of the size of the magnitude 5.8 August event are rare in Australia. In the area from Bowen to Rockhampton and 100km inland and 100km offshore, we expect a magnitude 5.8 every few hundred years. Modern buildings in the Whitsundays that are designed for very severe wind loading (Wind Region C) are expected to be resilient to earthquake shaking. The greatest risk to building occupants in a strong earthquake is likely to be posed by non-structural components and building contents, such as where a poorly affixed light fitting falls from the ceiling or a tall and heavy bookcase overturns. In the event of strong shaking the best course of action would be to drop to the floor, take cover beneath a table or alongside a bench, and hold on so as to stay under or alongside the protection provided. The chance of complete building collapse is very small in a modern building, however, in an older unreinforced masonry building this course of action is more important as a masonry element may fall and injure occupants.

▼

Employee Benefits

Show All Answers

1. Flexible working hours

Whitsunday Regional Council is committed to providing employees access to flexible work options that enhance their work and life balance (where operational requirements permit), including:

- 9 day fortnights based on 36.25 (indoor staff) and 38 (outdoor staff) hours per week
- Part-time hours
- 10 day fortnight based on 38 hours per week (contract positions)

2. Salary and wages

Whitsunday Regional Council employees receive a generous superannuation payment - 9.5% in the first year and 12% thereafter when the employee contributes 6% (including salary sacrifice).

The Whitsunday Regional Council's current Certified Agreement contains provisions for increases in pay commencing 1 July each year. See Council's current Certified Agreement for relevant increases.

Council offer above award wages and allowances due to a very comprehensive Certified Agreement.

Salaries and wages are paid fortnightly into a nominated bank account.

3. Vehicles

Most senior roles include a car or allowance for a vehicle (conditions apply).

4. Other employee benefits

Salary sacrifice provisions via our 3rd party provider

Study Assistance Program, plus a strong emphasis on developing our people

Employee Assistance Program (EAP) - the employee assistance program provides 24 hour nationwide confidential counselling services for employees and their families going through personal or work related problems

Active Social Club with raffles and various events throughout the year

Corporate Health Plans with LGAQ

Relocation expenses by negotiation (prior to commencing employment)

Microsoft Office Home User Program

Standard 5 weeks annual leave each year (plus 17.5 per cent loading)

15 days of personal leave per annum (including leave to care for family)

A range of other generous leave entitlements

Paid maternity leave - 6 weeks with the option of 12 weeks at half page and paid paternity leave for 1 week

Ability to take long service leave pro-rata after 7 years of service

9 day working fortnight (with the exception of Contract Employees)

▼

Evacuation (Storm Tide)

Show All Answers

1. Will the new maps affect my property insurance?

Storm tide risk, or storm surge, is not universally covered by all insurers. Many do not take it into account when setting a premium. In those circumstances the release of storm tide mapping for a region will have negligible impact on premiums. Where an insurer does cover part, or all of the storm tide risk, premiums have already been set using available hazard estimates. Where accurate mapping has not been available the insurer will typically incorporate an uncertainty factor into the premium. This process is, by its nature, conservative, as the insurer must set aside capital for a worst case scenario. The release of better quality storm tide mapping will tend to have a compression effect on premiums where previously the data relied upon was of a lower quality. This information has been provided by the Insurance Council of Australia.

2. What is a storm surge?

Storm surge is a large mound of water that accompanies a tropical cyclone as it comes ashore. The intense winds of the cyclone pile up the ocean into a dome of water that is pushed onshore as the cyclone strikes the coast. The low pressure of the cyclone adds to the height of the mound of water, though this is a secondary effect. When the height of a storm surge is discussed it does not take into account the height of the large waves on top of the mound of water. (Information from Bureau of Meteorology.) Storm Surge Preparedness and Safety

3. What is the difference between a storm surge and storm tide?

The combination of storm surge and astronomical tide is known as 'storm tide'. The worst impacts occur when the storm surge arrives on top of a high tide. When this happens, the storm tide can reach areas that might otherwise have been safe. (Information from Bureau of Meteorology.) Bureau of Meteorology

4. How are decisions made to evacuate and who makes the decisions?

Storm Tide Warnings are issued by the Bureau of Meteorology (BoM) to the Whitsunday Disaster Management Group (WDMG) in the lead up to and during a tropical cyclone event. These warnings contain technical data about predicted and worst case scenario storm tide heights based on a number of factors, height data and at a range of locations.
The WDMG then interprets this data to assign a ‘colour’ zone to evacuate at specific locations.

5. What storm tide monitoring sites are located in the Whitsunday Region?

The State Government owns and maintains storm tide monitoring sites at Bowen and Shute Harbour. Data from these sites can be found on the Queensland Government website and Bureau of Meteorology website. Refer to the Useful Links located on the Evacuation page. Useful Links

6. What is a Storm Tide Warning Location?

Storm tide Warning locations are specific geographical locations along the coastline that the Bureau of Meteorology will provide predicted and worst case scenario storm tide height information in the lead up to and throughout a cyclone event.

There is currently nine (9) storm tide warning location points within the Whitsunday Region which include Molongle Creek, Abbot Point, Bowen, Brisk Bay, Dingo Beach, Airlie Beach, Conway Beach, Hayman Island and Hamilton Island.

7. What information does the Bureau of Meteorology provide the Whitsunday Disaster Management Group?

A Storm Tide Warning is provided to local governments within the areas at risk of Storm Tide from a tropical cyclone. The Storm Tide Warning provides detailed information about the storm tide threat based on two (2) formulas, the Forecast Track Scenario and the Worst Case Scenario. The Forecast Track Scenario in general terms is the expected Storm Tide based on the current forecast. The Worst Case Scenario in general terms is the potential Storm Tide based on a set of worse conditions such as slightly more intense cyclone, impacting close to the location so that it coincides with the local high tide.

8. Who is at risk from storm tide inundation in the Whitsundays?

1. Islands
2. Low-lying coastal areas (which most of the population reside near)

Storm tide risk has been mapped across the Whitsunday Region from Highest Astronomical Tide (HAT) level, also referred to as King Tide Level, to approximately 6.25m HAT.

9. What are the key improvements of the new maps?

- Maps are now much clearer and easier to understand
- The number of colour zones has been reduced from 7 to 5
- Each property or land parcel will only have 1 colour zone assigned
- It is easier to identify your property on the new maps
- Evacuation planning and execution will be more efficient and easily understood by both emergency services and residents and evacuation routes included
- Climate change risk included (sea level rise, more intense cyclones).
- Maps include cyclone shelters and emergency services agency locations

The new zones have been developed by local emergency services working groups, taking into consideration information available from several sources including Storm Tide Inundations Maps, the AHD (Australian Height Datum) information, risks of properties becoming isolated, building plans, survey plans and local knowledge.

10. Why is my property now in an Evacuation Zone but it was never in a storm surge inundation zone?

Evacuation Maps (Storm Tide) and Storm Surge Inundation Maps are not the same and serve different purposes. There are several reasons why your property may now be in a colour zone, these include:

- Your evacuation route may be at risk from storm tide, even though your property is high
- Evacuation maps include higher elevated land to include the low frequency events, more intense cyclones and sea level rise
- You live in a coastal town with limited local emergency services and resources where evacuation for severe cyclone events may be recommended or necessary

11. What if my property is located in an Evacuation Zone (Storm Tide)?

If your property is one of the thousands of properties located in an Evacuation Zone (Storm Tide), you should do the following:

1. Prepare an Evacuation Plan; identify your primary evacuation route and alternative evacuation routes.

2. Prepare an Evacuation Kit and Emergency Kit.

3. Consider and identify your evacuation and shelter options, these may include:

- Going to friends / family / accommodation premises in a higher and safer place.
- Leaving / evacuating the cyclone warning area entirely.
- Public Cyclone Shelters (last resort and only if open) are located in Bowen and Proserpine

These have capacity limits and are generally only open for Severe (Category 3, 4 or 5) Tropical Cyclone events. Refer to the Cyclone Shelter Page for more information.

- Shelter inside house (highest and safest part), if too late or unable to evacuate.

4. Tune into warnings, authorities will advise which colour zones need to evacuate.

12. What is the difference between voluntary and directed evacuations?

Voluntary Evacuation

The Whitsunday Disaster Management Group in close consultation with the Mackay District Disaster Management Group will recommend voluntary evacuation of exposed evacuation zoned.

Directed Evacuation

A directed evacuation may be ordered by the Mackay District Disaster Coordinator (high ranking Police Officer). This decision is made in close consultation with the WDMG.

If you are in a zone that is directed to evacuate, you must evacuate. Directed evacuations are ordered for colour zones when there is a threat to life and / or property so it is vitally important to your safety that you evacuate if directed.

13. What is the likelihood of being evacuated for a cyclone storm tide?

There are a number of factors that determine whether a cyclone will generate a storm tide threat at as specific location. The likelihood of being evacuated is higher than the likelihood of actually being inundated due to the conservative approach to evacuations. For example, evacuation would be initiated based on worst case scenario options, such as the cyclone impacting at high tide. If the cyclone impacts at low tide, the storm tide may not exceed the usual high tide levels. Evacuations of the Red Zone may occur with any cyclone depending on tide, intensity and location. Evacuations of the Orange, Yellow and Blue Zones are incrementally less likely.

14. What if I am in the White Zone, will I ever need to evacuate?

The White Zone is generally higher than the worst case storm tide scenario possible. It is highly unlikely that the White Zone will ever need to evacuate because of the storm tide risk. However, the new Evacuation Maps are specifically for storm tide, they do not include risks from either rainfall based flooding or destructive wind damage. If you live in a house that was built before 1982, or in poor conditions, or at risk from flooding, you may wish to voluntarily evacuate your property for cyclones anyway.

15. Should I evacuate for a Category 5 cyclone?

Category 5 cyclones are extremely dangerous and will cause widespread destruction. Residential houses built since 1982 are designed and constructed to maintain structural integrity from wind speeds equivalent to a low-mid category 4 cyclone. If you are in the path of a category 5 cyclone, it is likely the Whitsunday Disaster Management Group will be recommending all residents to evacuate the area, always better to be safe than sorry.

16. What effect is climate change going to have on cyclones and storm tide?

Climate change projections include:

- Sea level continues to rise
- More intense cyclones

Both these outcomes will result in worse storm tide events. The frequency of cyclones however is expected to decrease.

17. How can I get my Evacuation Zone (Storm Tide) colour changed?

The colour zones are set in place until the next review, which is projected to occur in 2019. Should you have any particular questions or concerns about your colour zone, you can e-mail Council’s Disaster Management Coordinator on disaster@whitsundayrc.qld.gov.au

18. Can the Evacuation Zone (Storm Tide) be used in the event of a Tsunami?

Yes, although these are both totally different disaster events, the effects are similar in that low lying coastal land is exposed to Tsunami events. Tsunami events and warnings are far less frequent and less likely to occur than storm tide events.

19. Why do we need new Evacuation Zones (Storm Tide) Maps?

The Whitsunday Region has never had ‘Evacuation Maps’ for Storm Tide as such, the previous maps used were Storm Tide Inundation Maps that were utilised for Evacuation zones as the best alternative option until now.

20. How were the new colours decided?

The new evacuation maps and colours are from the State Government’s Storm Tide Evacuation Framework Resource for Queensland Coastal Communities. Most Queensland coastal Councils have already transitioned to this framework in full or in part.

▼

Heart of the Reef Transit Terminal

Show All Answers

1. Can I get public transport to or from here?

Yes, by bus service or taxi. More info

2. Does this terminal have bus parking for charters or tours?

Yes. Conditions apply - please contact Council 07 4945 0200

▼

Library

Show All Answers

1. Who can get a library card?

All Queensland residents can apply for a Library Card, interstate or overseas visitors can apply for Visitors membership More info

2. What are the opening hours?

Mon - Fri 8.15 am - 4.45 pm
Sat - 8.45 am - 11.45 am (except Collinsville) More info

3. Can I renew my loans online?

Yes, you can renew online by visiting the library webpage and clicking on the online catalogue. Then click on the login tab and enter your library card number and password. You are then able to view or renew items. More info

▼

Other aerodromes

Show All Answers

1. Where do I find information about Bowen Aerodrome?

The Bowen aerodrome is located on the outskirts of the town of Bowen. The airstrip is mostly used as the base for Agricultural operations. The main runway is sealed and the cross strip is gravel. All aircraft are most welcome. For more information please contact Customer Service on 4945 0200.

2. Where do I find information about Collinsville Aerodrome?

Collinsville Aerodrome is located approximately 6km to the south of the town of Collinsville and is mainly used to fly people in and out to the mines. There is a single gravel runway approximately 1400m long.

Information for pilots on Collinsville Aerodrome can be found in En Route Supplement Australia (ERSA). For operational enquiries please call the reporting number on 0417 762 235.

3. Where do I find information about Mount Coolon Aerodrome?

Mount Coolon Aerodrome is a landing area for local traffic and emergency services located just west of the Mount Coolon Hotel.

For more information please contact Customer Service 4945 0200.

▼

Planning and Development

Show All Answers

1. How do I track my development application?

In order to track your development application, you need to locate your application number on any correspondence you have received from Council.
This reference is on the top of any document and located beside the words ‘File Reference’ or ‘Dataworks Reference’.
The click on the following link which will redirect you to the Track module
More info

2. How does the building approval process work?

View Council's Development pages for more information on Building approvals More info

3. How do I contact a planner?

Call or come into one of our Council Offices and request to talk to a planner to discuss your needs. Contact Council

4. Is my property allowed to have a house built on it?

Depends on the location of your land.
You will have to talk to one of our planners in our Planning Department to discuss your needs. Contact Council

5. Is my property in a flood zone?

In order to establish if your property is affected by Storm Surge or Flooding, please click on 'More info' below link to Council's Planning webpages and view the Planning Scheme Mapping.
You will need to review the mapping to see if your site is included. More info

6. Do I need a pool fence?

Stage 1 of Queensland's pool safety laws was introduced on 1 December 2009 and applied to new residential pools. Stage 2 began on 1 December 2010 and mostly affected existing swimming pools More info

7. How do I start the process of subdivision of land?

Call or come into one of our Council Offices and request to talk to a planner to discuss your needs. Contact Council

▼

Rates

Show All Answers

1. What are rates and annual charges?

Differential general rates are levied as a rate per dollar of the unimproved capital valuation (UCV) of property. Charges relate to Sewerage, Water and Garbage/Refuse rates.

2. Why do I pay rates and annual charges?

Rates are the main means of generating the revenue that is necessary to provide Local Government Services within the region.

3. How do I pay my rates?

There are many ways to pay your rates - see How to pay your rates

4. When are my rates due?

A rate notice is issued each six months in the Whitsunday Region, in approximately August and February. Rates are due and payable thirty (30) days after the date of issue of your notice.

5. What if I am having difficulty paying my rates?

You can apply to make an arrangement with Council to pay off your rates and water consumption accounts by way of weekly, fortnightly or monthly payments. See the Pay by Arrangement Application

6. What happens if my payment is late?

Rates are due and payable thirty (30) days after the date of issue of your notice. Interest penalties and loss of discounts may apply.

7. Can I get a discount if I am a pensioner?

Council has adopted a pensioner remission policy which grants a pensioner remission on the rate notice of 20% of the gross rates and charges to a maximum of $300.00 per year. See Concessions and Useful Information

8. What is an ‘owner occupier’?

Residential ratepayers whose property is their principal place of residence.

9. Can I receive my rates invoice by email?

Not at this stage. Council is working towards this option in the near future.

10. What if I change my address?

You will need to forward written notification of any changes of the address for service of your rates notices. See Change of Address

▼

Recycling and Waste

Show All Answers

1. Do we have an option of recycling?

Whitsunday Regional Council takes a proactive approach to recycling throughout the region and provides recycling facilities at all major landfills and transfer stations throughout the region. Find out more

2. What are the opening hours of waste facilities?

Council also operates several waste facilities to manage the Region's waste. Find out the opening hours here

▼

Roads and Drainage

Show All Answers

1. How do I request road maintenance or report a traffic incident in my area?

Contact Council's Customer Service Centre's in person, in writing or by phone and request a CRM to be logged. Click here to Contact Us.

2. What do I do if a street light is not working or damaged?

Contact Ergon Energy and report the issue. The street address and suburb are required. Call Ergon Energy on 13 10 46 or click here to report faulty street lighting.

3. In what circumstances do I need to request the use of a Council road?

In the event of a street parade or public function that may effect normal traffic activities.

4. How do I find out about road closures?

Public Notices regarding Road Closures are advertised in the local newspaper and online. Click here to view Public Notices online.

5. Do I need permission to install a driveway to my property?

Yes. No construction of a crossover/driveway in a road reserve should be undertaken without a Road Work Permit. The application can be completed and submitted to Council with the site plan and associated fees.

6. Who is responsible for the maintenance of the driveway and nature strip area?

It is the responsibility of the property owner to maintain their driveway and nature strip to a standard that is safe for all road users including pedestrians. For information relating to Property Access, click here.

7. What do I do if a tree has fallen on a road?

Contact Council's Customer Service Centre's in person, in writing or by phone and request a CRM to be logged. Click here to Contact Us.

8. How do I find out what my rural address number is or request a replacement post?

Contact Council's Customer Service Centre's in person, in writing or by phone and request a CRM to be logged. For information relating to rural address numbers, click here.

9. How do I lodge a request for a road to be graded?

All requests for grading of unsealed rural roads are to be reported to Council’s Customer Service Centre’s in person or by phone and request a CRM to be logged. Click here to Contact Us.

10. How do I report a road dust issue?

Dust can be an inherent part of living on an unsealed road. Contact Council’s Customer Service Centre’s in person, in writing or by phone and request a CRM to be logged. Click here to Contact Us.

11. Who is responsible for the maintenance and replacement of rural property numbering?

The property owner is responsible for the purchase, installation and maintenance of all rural property numbers. For information relating to rural property numbering, click here.

▼

Sewer

Show All Answers

1. How do I report a sewer overflow or problem?

If you notice sewage leaking or overflowing from WRC's network of pipes, please contact Council (24 hours a day). If the overflow is from the Council network it is a Council responsibility.
If the sewage leak is on your property, call a licensed plumber. Homeowners or plumbers requiring general advice please contact Council 07 4945 0200, between 8am and 5pm weekdays. Report an issue

2. What can I put in the sewer?

The sewage system is designed to transport and treat normal domestic sewage produced from residential accommodation. That means the waste produced from people using toilets, showers, baths and sinks, dishwashers and clothes washing machines in the normal course of their daily living.

3. What can I plant near sewer pipes?

It is preferable to only plant small shrubs and flowers near sewer pipelines. Larger trees should be located such that pipelines are not within the canopy zone.

4. What happens after sewage is treated?

Once the wastewater has been separated from the solids, the wastewater is treated and tested to meet a standard required for recycled water reuse. Recycled water may be used for agriculture and industries that don’t require potable water. The excess treated and disinfected wastewater is returned to our waterways.

5. What is involved in disinfection?

Disinfection is the process of treating wastewater, to remove or inactivate organisms capable of infection or harm, to humans and reducing bacteria to a safe level. Several stages of disinfection ensures the treated wastewater can enter waterways or be recycled for irrigation use. Common methods of disinfection include chlorination and UV Radiation.

6. What do I do if I come into contact with raw sewage?

Try to avoid contact with raw sewage. In the event of a sewer overflow residents are advised to avoid any waterway where there has been a sewer overflow. If you have any health concerns about contact with sewage, phone 13 HEALTH (13 43 25 84) for advice.

7. What do I do if my property is damaged because of the sewage overflow?

Regardless of whether the overflow occurred in a section of the network that you are responsible for, or in a part of our network, we recommend:
•property owners should contact their insurance company as soon as possible, or
•tenants should contact their property agent or landlord as soon as possible.

Any costs associated with the damage to your property, including cleaning, repair and replacement costs, should be referred to your insurer.

8. How do I apply for a new sewer service connection?

Click on the link to request a sewage connection. Request a new sewerage connection

9. How do I apply to disconnect an existing sewer service?

Click on the link for further information. Sewerage Connection

10. How do I apply for restoration or reconnection of an existing sewer service?

Click on the link for further information. Sewerage Connection

▼

Shute Harbour Transit Terminal

Show All Answers

1. Is there car parking available at this facility?

Yes, Pay and Display parking is available for short and long term parking. Refer to the 2014/2015 Fees and Charges

2. How much does car parking cost?

Costs vary according to term of parking. Refer to the 2014/2015 Fees and Charges

3. Where is the terminal located?

The terminal is located approximately 10km east of Airlie Beach. Visitors to Shute Harbour need to travel through the township of Airlie Beach and Jubilee Pocket and continue until they reach the end of Shute Harbour Road. Shute Harbour Jetty location

▼

Water

Show All Answers

1. What are the current water restrictions in Airlie Beach, Cannonvale, Jubilee Pocket, Shute Harbour, Proserpine and surrounds?

Level Two Water Restrictions are in place until further notice for residents in Proserpine, Airlie Beach, Cannonvale, Jubilee Pocket and Shute Harbour and surrounds, effective from 16 December 2013. Whitsunday Regional Council will continue to monitor the supply in the coming weeks.

2. What are the current water restrictions in Bowen and Collinsville?

There are currently no water restrictions in Bowen and Collinsville.

3. I have discoloured water, what can be done?

Discoloration of your water is usually caused by ageing pipes and infrastructure. If the water is still discoloured after running it for a few minutes, please contact Council so they can inspect the pipes in the vicinity of your property. Contact Council

4. Is chlorine safe?

The drinking water distributed to customers is safely treated with chlorine to Australia Drinking Water Guidelines 2011- Updated March 2015, to ensure no organisms are growing in it. Council targets a minimum 0.7 parts per million residual chlorine in the drinking water reticulation system. Most customers will get tap water with a residual chlorine between 0.7 and 1.5 parts per million. 5 parts per million is the maximum level in Australian Drinking Water guidelines. It is recommended that people who are allergic to chlorine at levels lower than 5 parts per million to filter their water using a carbon based filter available from all supermarkets. Australian Drinking Water Guidelines

5. How much fluoride is added to my water?

Whitsunday Regional Council decided not to pursue fluoridation at this time.

6. How am I charged for water?

Council has a two part water tariff read more here

7. Where can I find my water meter?

Usually located within 1 meter of your front property boundary line, your water meter will normally be mounted above ground. Please keep in mind that if you live in an apartment, unit or townhouse complex, you may not have individual meters for each residence.

8. Who owns the water meter?

Whitsunday Regional Council owns the water meter, and the pipes that supply the services to the water meter.

9. I think my water meter is faulty or damaged, what should I do?

Water meters are very reliable and accurate; however, if you have cause for concern about the readings of your meter, you can request a meter test. A fee may apply.
If your water meter appears to be damaged, please contact Council for assistance on 07 4945 0200.

10. Why has my water meter been replaced?

Council's water meter replacement program involves exchanging water meters that have been in place for eight or more years. This program aims to improve the accuracy and efficiency of water consumption measurement.

11. How often do you read my water meter?

Whitsunday Regional Council read each water meter in our service territory approximately every 6 months for the purposes of billing water consumption. You can see the date your meter was read at the top of page two of your bill. If we can’t read your meter, a card will be left in your mail box to explain the reason why.

12. There’s water in the meter pit. Is there something wrong with it?

Ground water can seep into the box after rain fall that holds the meter. It doesn’t affect the meter in any way. If there hasn’t been a weather event that could cause seepage, there could be a leak.

13. How do I apply for a different sized water meter or to relocate my meter?

We will provide a quote to add, resize or relocate a meter. Fees applicable for the relocation of a meter will be detailed as part of our quote and will be invoiced after the job is complete. Once the quote has been accepted, we will commence the proposed work.

14. How do I organise a commercial relocation of a meter?

You will need to submit a Site Plan showing the new location of the water meter.
Plans must show two dimensions, for example the distances from side boundary and front boundary. Fees applicable for the relocation of a meter will be detailed as part of our quote and will be invoiced after the job is complete. Once the quote is accepted, we will commence the proposed work.

15. How do I organise a residential relocation of a meter?

You will need to submit a Site Plan showing the new location of the water meter.
Plans must show two dimensions, for example the distances from side boundary and front boundary. Fees will be charged for the disconnection of a meter at the existing site and for the reconnection of a meter to a proposed location.

16. What is a special water meter read and how do I request one?

Before the settlement of a property sale, we recommend a special water meter read is taken.
This information is used to calculate the amount of water charges that are to be paid by the seller and purchaser on settlement day, and to identify arrears on an account. You can book a special water meter read yourself, however your solicitor or conveyancer will usually organise this for you.

If you need to organise it yourself, visit the Whitsunday Regional Council website to download a Search Request Form - see the link below. Please return via mail or email to:

Whitsunday Regional Council
PO Box 104
PROSERPINE QLD 4800
or info@whitsundayrc.qld.gov.au A-Z Forms

17. What is recycled water?

Former wastewater that is filtered, treated and disinfected to remove solids and impurities. Recycled water is safe and suitable for various purposes, including irrigating ovals, golf courses and crops.

18. Does council recycle water?

Yes. We have a recycling program at Council. This includes continually improving treatment plant facilities to produce greater amounts of recycled water. Currently, this recycled water is used for various activities such as irrigation of golf courses and treatment plant grounds.

19. Can I use greywater (water from showers and laundries etc) to water my yard?

Recent amendments to the Plumbing and Drainage Act 2002 allow residents in sewered areas to apply for approval to install greywater use facilities (Class 1A dwellings only). Greywater from showers, basins, laundry, baths, and clothes washers can be reused for subsurface irrigation or manual 'bucketing' into household lawns and gardens. However, kitchen greywater is not allowed due to a higher potential of problems associated with food waste and grease, including clogged pipes and increased potential health risks Plumbing and Drainage Act 2002

20. Why can’t untreated water be used?

The drinking water distributed to customers is adequately treated to ensure no organisms are re-growing in the reticulation system. The higher summer temperatures, typical for our subtropical region can cause regrowth of pathogenic organisms if adequate concentration of residual chlorine is not maintained in the drinking water supplied to customers.

21. My property is damaged because of a burst water main, who should I contact?

Regardless of whether the burst occurred in a section of the network that you are responsible for, or in a part of our network, we recommend:
•property owners contact their insurance company as soon as possible, or
•tenants contact their landlord as soon as possible
Any costs associated with the damage to your property, including cleaning, repair and replacement costs, should be referred to your insurer.

▼

Whitsunday Coast Airport

Show All Answers

1. How do I check arrival and departure times of flights

Contact the airline with which you are travelling. Or you can view the Flight Information Display Flight Information Display

2. My luggage is missing, who do I contact?

Contact the airline on which you have travelled

3. What airlines fly into this airport?

There are (3) domestic airlines operating out of the Whitsunday Coast Airport. Virgin Australia, Tigerair and Jetstar.

4. Where is the airport located?

The airport is located 10kms south of Proserpine off the Bruce Hwy on Lascelles Avenue. Please view the Google map reference location. Google map view

5. What type of parking is available?

Pay and Display parking is available for short-term and long term parking. Security staff patrol the airport precinct. The first 30 mins is free for pick-up and drop-off of passengers. View the full Fee Schedule